Refund policy

Last updated: December 28, 2025

Introduction

This Return & Refund Policy outlines the terms under which customers may request returns or refunds for products purchased from Rumaisa Fashion (“we,” “our,” “us”).

By placing an order, you agree to the terms described in this Policy.
This Policy applies to all retail customers within Pakistan.

Eligibility for Returns

Returns are accepted only for defective, damaged, or incorrect items received.
The product must be unused, unwashed, and in its original condition with all tags attached.
Requests must be made within 14 days from the date of delivery.
Products purchased during sales or promotions are non-returnable and non-refundable, except in cases of error or defect.

Non-Returnable Items

The following are not eligible for return or refund under any circumstances:

Custom-stitched, altered, or made-to-order products.
Intimate apparel, undergarments, or accessories for hygiene reasons.
Items damaged due to misuse, improper care, or unauthorized alteration.

Return Process

To initiate a return, email officialrumaisafashion@gmail.com with your order number, photographs of the item, and a brief description of the issue.
Once your request is reviewed and approved, we will guide you on how to send the product back.
The customer must ensure that the returned parcel is securely packed to avoid further damage.

Shipping Costs for Returns

If the return is due to a verified defect, damage, or incorrect item, we will cover the return shipping cost.
If the return is due to customer error (e.g., incorrect size ordered), the customer bears the return shipping cost.

Refunds

Refunds are issued only after the returned item is received and inspected.
Approved refunds are processed within 7 to 10 working days through the original payment method, unless otherwise agreed.
For Direct Bank Transfer (DBT) orders, refunds may require confirmation of your bank account details for processing.
Delivery charges (PKR 300) are non-refundable except where the return is due to our error.

Exchange Requests

Exchanges may be offered for the same product in a different size or color, subject to stock availability.
If the requested replacement is unavailable, a full refund will be issued according to Section 6.

Verification and Contact

We may contact customers via WhatsApp or email for return verification and coordination.
Failure to respond to verification requests within a reasonable time may delay or void the return process.

Rejected Returns

We reserve the right to reject a return if the product does not meet eligibility conditions.
In such cases, the item will be sent back to the customer, and no refund will be issued.